Refund policy

Returns and Refunds

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you will need to contact us at shop@matthiasmaier.com. Please do not send your purchase back to the manufacturer. If your return is accepted, we’ll send you instructions on how and where to send your package. Shipping charges need to be covered by you. 

Items sent back to us or to the manufacturer without first requesting a return will not be accepted. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve approved your return, please contact us at shop@matthiasmaier.com .

You can always contact us for any return question at shop@matthiasmaier.com.

Damages and issues 

The print tube shipping packaging is extremely tough and capable of surviving the roughest of shipping journeys, however in the rare event that your print arrives with any kind of damage, we will gladly replace it for you completely free of charge.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We will need to have photo evidence of the damage to the art work to process your replacement.

In order for this to happen just send an email with an image of the damaged packaging, print and certificate of authenticity as well as the order number to shop@matthiasmaier.com and we will get the replacement arranged for you right away.

We will happily cover the return shipping for any damaged orders and the subsequent replacement print.

Our goal is for you to be 100% satisfied!